Phone and Email Support Agent
5 days ago
Key Skills:
To succeed in this role, you will need to possess strong communication skills, both written and verbal, and be proficient in both Korean and English. Previous experience in a BPO or customer service environment is preferred but not required.
About the Team:
You will be joining a lively team within a reputable company that values diversity and bilingual skills. Our team is dedicated to delivering exceptional customer service and we are looking for someone who shares our passion and commitment to excellence.
Responsibilities:
- Provide exceptional customer support through phone, chat, or email.
- Address customer inquiries, troubleshoot issues, and resolve concerns with professionalism and accuracy.
- Maintain high customer satisfaction by delivering timely, clear, and effective solutions.
- Promptly organize and document customer interactions and feedback.
Requirements:
- Strong proficiency in both written and spoken Korean and English.
- Previous experience in a BPO or customer service environment is preferred but not required.
- Must currently reside in Cebu City or nearby areas in Cebu province (or be willing to relocate).
- Availability for a screening interview and reachable for follow-up communication.
- If you're a foreigner, you must have a Philippine working visa already.
What We Offer:
- A competitive salary and benefits package.
- A supportive work atmosphere with opportunities for career advancement.
- The chance to become part of a lively team within a reputable company that values diversity and bilingual skills.
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