Customer Service Representative
21 hours ago
About EastWest Bank
- Location: Quezon City
- Corporate Title: R&F
- Work Arrangement: Onsite
We are seeking talented individuals to join our Store Operations Group in the role of Teller/New Accounts Associate.
At EastWest, we empower our employees to drive their careers and are committed to providing the runway for them to grow. We value teamwork and individual initiatives. A career with us offers a unique opportunity to unleash your potential and bridge the gap between dreams and success.
For 30 years, EastWest has emerged as one of the most consumer-focused universal banks in the Philippines. Our bank is dedicated to continuously investing in people and process enhancements, embracing new ideas to elevate the EastWest experience.
The Role
- Deliver exceptional customer service by performing tellering, billspay transactions, processing of outward clearing items, and payroll uploading.
- Prepare miscellaneous checks/guaranteed checks, demand drafts, telegraphic transfers, and end-of-day cash proof sheets.
- Process loan applications, bank certifications, SPO applications, debit card replacements, PIN regeneration, orders for pre-encoded checkbooks, re-ordered checkbooks, and store loans (domestic bills purchase, back-to-back loans, MC accommodation).
- Custodian of non-working supply of accountable forms in inventory (passbook, pre-encoded checkbooks, MC/GC & DD, TD certificates, counterchecks).
- Handle working supply of accountable forms assigned for day-to-day operations.
Requirements
- At least 2 years of branch banking experience for New Accounts Associates.
- For Tellers, at least 2 years relevant experience/experience in Customer Service or Accounting or Finance-related roles.
- Must be a graduate of Bachelor's Degree in Finance/Accountancy/Banking and other related courses.
What You Can Expect
- Career development and training opportunities.
- A competitive salary package including benefits.
- Performance-based incentives and recognition programs to reward high-performing individuals.
- Opportunity to work with industry experts and be mentored by them.
- Defined career progression paths to guide you in your professional growth.
Our estimated salary range for this position is PHP 35,000 - PHP 50,000 per month, depending on qualifications and experience. This estimate is based on national averages for similar positions in the banking industry in Quezon City.
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