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User Experience Strategist

1 week ago

Manila, National Capital Region, Philippines Wefund Lending Corp. Full time

Transform Customer Experience Across Touchpoints

We are seeking an experienced professional to develop and implement strategies that enhance the overall customer experience across all touchpoints, including our app, website, social media channels, customer service hotline, and more. This involves conducting periodic customer research to determine brand awareness, reputation, usage, and preference.

To achieve this goal, you will analyze customer feedback and data to identify areas for improvement and develop action plans to address them. Additionally, you will conduct competitive studies to benchmark our experience against other players in the industry and make suggestions to maintain a high level of user experience.

You will collaborate with our HQ and cross-functional teams to ensure alignment on customer experience initiatives and priorities. Your proactive approach will help us meet or exceed targets related to customer satisfaction by monitoring key performance indicators (KPIs) and taking necessary measures.

This role requires staying informed about industry trends and best practices in customer experience management. You will incorporate relevant insights into our approach and champion a customer-centric culture within our organization, emphasizing the importance of putting the customer first in all decisions and actions.