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Customer Service Expert for High Priority Accounts

2 weeks ago

Cebu City, Central Visayas, Philippines Torch Solutions Full time

We're Seeking a Highly Motivated Call Agent

Torch Solutions is on the hunt for a talented and results-driven Call Agent to manage high-priority customer inquiries. As part of our dynamic team, you'll be responsible for delivering exceptional service and support to customers with High Prio Banking accounts.

Your Key Responsibilities:

  • Deliver top-notch customer service via phone and email.
  • Process transactions accurately and efficiently.
  • Resolve customer complaints and address concerns promptly.
  • Maintain accurate records of customer interactions and follow up as necessary.
  • Contribute to process improvements by identifying areas for enhancement.
  • Collaborate with cross-functional teams to drive business success.

What You'll Need:

  • HS Grad (old curriculum) / Senior High Graduate
  • BPO experience a plus
  • Superb communication skills
  • Flexibility to work onsite