Performance Optimization Specialist

1 week ago


Pasig, National Capital Region, Philippines MCI Full time
About the Role

We are seeking a Performance Optimization Specialist to join our team at MCI. This is an exciting opportunity to leverage your expertise in contact center operations and strategy to drive business growth and excellence.

As a Performance Optimization Specialist, you will be responsible for optimizing contact center performance through data-driven insights and analysis. You will work closely with corporate leadership and require a high degree of initiative, sound judgment, and leadership.

Key Responsibilities:

  • Optimize contact center performance
  • Manage Sales Supervisors
  • Oversee quality, production, and hours
  • Assist with implementation of strategic sales plans

Requirements

To succeed in this role, you will need:

  • Associate's degree and/or relevant work experience
  • Exceptional interpersonal and communication skills
  • Strong supervisory experience including staff development
  • Working knowledge of Microsoft Office

About Us

MCI provides businesses with comprehensive solutions to meet their needs.



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