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Retail Store Operations Management Role

2 weeks ago

Cebu City, Central Visayas, Philippines Cog Full time

We are seeking an experienced Customer Service Operations Manager to join our team at Cog.

About the Role:
  • This position is responsible for providing frontline leadership support and management of call center operations.
  • The successful candidate will be accountable for establishing personal credibility with co-workers throughout the organization, partnering with Human Resources to recruit, interview, develop, and manage a high-caliber workforce.

The ideal candidate will have 5-7 years of experience in people management, preferably in a customer service environment, with a strong track record of leadership and coaching. They should possess excellent analytical skills, including experience with six sigma methodologies. The ability to work under minimal supervision, think critically, and make informed decisions is also essential.

Key Qualifications:
  • A Bachelor's/College degree in any field.
  • Experience in business planning and implementation.
  • Knowledge of Health Insurance Industry.