Senior Account Strategist
2 weeks ago
About Us
Sophos is a global leader in cybersecurity, providing cutting-edge security solutions to combat cyber threats. With the integration of Secureworks, our comprehensive portfolio of endpoint, network, email, and cloud security solutions interoperate through the Sophos Central platform. Our solutions, fueled by Sophos X-Ops and the Counter Threat Unit (CTU), safeguard over 600,000 organizations worldwide against various cyber threats.
Job Description
As a Senior Account Strategist, you will be part of our Customer Success Organization, focusing on strategic customers primarily serving our Cybersecurity as a Service offering. Your primary responsibility will be to manage a portfolio of accounts, develop strong relationships with clients, and lead engagement throughout the customer lifecycle. Your objective will be to ensure customer satisfaction, maximize value, and drive adoption of Sophos technology.
Key Responsibilities
- Accountable for engagement and satisfaction over the lifetime of the customer.
- Develop strong relationships within the customer organization.
- Build a joint plan for success with the customer.
- Deliver exceptional customer experiences.
- Monitor customer analytics and KPIs.
- Conduct regular business reviews.
- Coordinate activities across teams.
- Sustain business growth and profitability.
Requirements
To succeed in this role, you will need:
- 3+ years of experience in customer success roles.
- Exceptional communication and relationship-building skills.
- Experience translating customer issues into business requirements.
- Ability to be seen as a trusted advisor to senior executives.
- Excellent organizational skills.
- Understanding of how organizations measure value.
Culture
At Sophos, we pride ourselves on our inclusive culture, innovation-driven approach, and commitment to excellence. We believe in empowering our employees to grow and thrive in their careers. If you share our values and passion for cybersecurity, we encourage you to apply.
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