Financial Services Expert

4 days ago


Davao City, Davao, Philippines Commonwealth Bank Full time

Role Overview:

The Customer Banking Specialist in our Childers Branch plays a crucial role in delivering exceptional customer service, ensuring customers' banking needs are met, and providing personalized financial solutions.

About the Role:

  • Conduct in-depth conversations with customers to understand their overall banking needs, including Home Loans, Business Banking, and Financial Advice.
  • Support customers with account inquiries, maintenance, and applications for credit products.
  • Complete Financial Health Checks to assess customers' financial situations and identify areas for improvement.
  • Educate customers on in-branch technology and digital banking options.
  • Problem-solve and provide effective solutions while championing our processes and procedures.

About You:

  • You have experience delivering exceptional customer service, preferably in financial services, retail, or hospitality.
  • You possess excellent communication skills and can articulate complex financial concepts clearly.
  • You're able to ask questions, find solutions, act with integrity, and prioritize customer needs.
  • You're comfortable working in a fast-paced, commercially driven environment.
  • You have a genuine interest in building a career with Commonwealth Bank.

We Offer:

A collaborative and high-performing culture, thorough training program, and access to extensive employee benefits and discounts.


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