Client Implementation Specialist

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeImplementation Full time ₱6,000 - ₱7,000

Job Title: Client Implementation Specialist

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We are seeking a detail-oriented and tech-savvy Client Implementation Specialist to join our team. As a key member of our customer success department, you will be responsible for ensuring seamless client onboarding and implementation.

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Responsibilities">

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  • Lead client onboarding for mid/large-sized clients during the initial 60-90 days.">
  • Develop and maintain implementation programs for small to medium clients, including timelines, stakeholders, key deliverables, and technical requirements.">
  • Own the end-to-end implementation process for assigned accounts, focusing on successful software adoption and training to drive client success.">
  • Set accurate expectations with clients and internal stakeholders.">
  • Communicate progress with Account Executives and Customer Success Managers.">
  • Assist with high-severity requests or issue escalations as needed.">
  • Participate in cross-functional groups to improve communications, tools, and products.">
  • Conduct kickoff calls daily with new clients.">
  • Oversee complex process design and setup, becoming an expert in Workstream to guide new users.">
  • Maintain clear records of client activity, notes, and next steps in the success software.">
  • Deliver user training and develop supporting manuals and processes to ensure user adoption of key features.">
  • Incorporate feedback to drive continuous improvements in onboarding; build templates from assigned clients.">
  • Design programs (high and low touch) that help clients realize value from Workstream.">
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Requirements">

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  • You enjoy working with clients and excel at delighting them.">
  • Project-minded with the ability to manage multiple tasks and stakeholders to help a client go live.">
  • Detail-oriented with strong analytical and communication skills.">
  • Entrepreneurial, hungry, passionate, and tech-savvy.">
  • Long-term interest in growing with a Silicon Valley-based startup (2 to 4 years).">
  • Empathetic to client needs and adaptable to changing processes.">
  • Willing to attend occasional in-person meetings.">
  • Has a high-speed and stable internet connection (at least 20 Mbps) and can provide a speed test screenshot upon request.">
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Benefits">

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  • Permanently Remote Work Environment">
  • Pay wired directly to your bank account">
  • $50 Monthly Stipend">
  • Annual Bonus">
  • Performance-based bonuses">
  • Flexible PTO">
  • Company time off during major US and PH holidays">
  • Company-issued Device">
  • Career fast track for performers and internal mobility">
  • Learn from a team of Stanford, MIT, Google, and Harvard alumni">
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Nice To Have">

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  • Startup experience (1–3 years).">
  • Experience with PH payroll.">
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Keyword: Implementation

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