Operations Excellence Lead

2 days ago


Pasig, National Capital Region, Philippines VISAYA KPO Full time
About the Role

We are seeking an experienced Business Process Engineer to join our team at VISAYA KPO. As a Business Process Engineer, you will be responsible for leading the delivery of business improvement projects and working closely with business leadership to identify areas for improvement and develop solutions to drive efficiency and effectiveness.

Your key responsibilities will include:

  • Leading the delivery of business improvement projects
  • Developing and implementing process designs to address business opportunities/issues
  • Providing training, mentoring, and guidance to employees in the use of Continuous Improvement tools
  • Working closely with business leadership to implement and deliver process improvements within Customer Operation verticals

To succeed in this role, you will need to have a strong background in project and process management, as well as excellent problem-solving, analytical, and quantitative skills.



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