Service Delivery Director
3 days ago
We are seeking a talented Service Delivery Director to join our team at TeleTech Holdings, Inc. This role will be responsible for leading and mentoring a team of associates to ensure exceptional customer experiences.
Key Responsibilities- Improve key success metrics associated with goals, including Customer Satisfaction Score, Service Level Goals, and Quality Goals.
- Coach associates to ensure achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information.
- Manage multiple complex tasks and projects while monitoring absence and attendance of the team.
- Minimum 1 year call center or equivalent work experience.
- Promote a performance-driven culture and continuously work towards reaching amazing results.
- Engage and support the team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
- Mentor and inspire others consistently.
- Customer-focused mindset.
- Understanding, interpreting, and manipulating data for reporting.
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Service Delivery Director
12 hours ago
Pasay, National Capital Region, Philippines TeleTech Holdings, Inc. Full timeWe are looking for a talented Service Delivery Director to join our team. As a Service Delivery Director, you will be responsible for overseeing the day-to-day operations of our customer service team. You will work closely with our leadership team to develop and implement strategies that drive business growth and improve customer satisfaction.Key...
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Director of IT Solutions and Strategy
10 hours ago
Pasay, National Capital Region, Philippines SM Supermalls Full timeAbout the RoleWe are seeking an experienced Director to lead our IT Solutions Delivery team at SM Supermalls.This is an exciting opportunity to drive strategic growth, improve operational efficiency, and enhance customer experience.
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Real Estate Project Director
3 days ago
Pasay, National Capital Region, Philippines SM Investments Corporation Full timeKey ResponsibilitiesSupports the project director in planning, coordinating, and executing project operations. Oversees land acquisition, project conceptualization, and project delivery. Develops and implements strategies to achieve project goals and objectives.
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Service Delivery Expert
2 days ago
Pasay, National Capital Region, Philippines Work Services Full timeAbout Our TeamAt Work Services, we pride ourselves on being a collaborative and supportive team. Our customer service representatives are the face of our company, and we are seeking someone who is passionate about delivering exceptional customer experiences.Key Responsibilities- Handle customer inquiries and resolve issues in a timely and professional...
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IT Service Delivery Manager
3 days ago
Pasay, National Capital Region, Philippines TSA Group - Australia Full timeAbout TSA Group - AustraliaTSA Group - Australia is a leading provider of IT services, specializing in helping companies acquire and retain their consumer customer bases. With a strong focus on innovation and customer satisfaction, we've built a reputation as a trusted partner for businesses across Australia and internationally.Why Join Us?Opportunity to...
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Logistics Service Delivery Director
3 days ago
Pasay, National Capital Region, Philippines DHL Germany Full timeBenefits and OpportunitiesWe recognize and reward your hard work through a competitive compensation and performance-based incentive.We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role.Flexible work arrangements to support work/life balance.We offer a comprehensive medical insurance...
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Service Delivery Excellence Director
3 days ago
Pasay, National Capital Region, Philippines SM Investments Corporation Full timeLogin or register to apply.Job ResponsibilitiesThe successful candidate will design and facilitate programs to enhance customer service quality by reviewing performance gaps and addressing them through training and coaching. They will also develop and implement strategies to improve productivity and efficiency within the team.About Our CompanyAs a leading...
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Construction Director
3 days ago
Pasay, National Capital Region, Philippines SM Engineering Design and Development Corp. Full timeJob OverviewSM Engineering Design and Development Corp. is seeking a highly qualified Construction Director to lead our construction projects.This role involves:Managing the project lifecycle, from planning to completion.Overseeing project teams to ensure timely and high-quality delivery.Developing and implementing effective project management...
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Service Delivery Expert
10 hours ago
Pasay, National Capital Region, Philippines Asia Peopleworks Full timeKey ResponsibilitiesAs a Service Delivery Expert at Asia Peopleworks, your key responsibilities will include:Efficient Call Handling: Ensure timely and effective resolution of client queries and issues.Call Logging: Accurately record all client interactions in our Call Log System.Inter-Branch Coordination: Collaborate with other business units and branches...
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Project Director
13 hours ago
Pasay, National Capital Region, Philippines Nityo Infotech Full timeNityo Infotech is looking for a highly skilled Project Director - E-commerce to oversee the successful delivery of our e-commerce projects.As a Project Director, you will be responsible for developing and implementing project plans, managing budgets, and ensuring that projects are completed on time and within scope.We require a minimum of 3 years' experience...
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Operations Director
17 hours ago
Pasay, National Capital Region, Philippines Gratitude Philippines Full timeAbout Gratitude PhilippinesWe are seeking an experienced Operations Director to join our team. This is a leadership role that requires strong management and leadership skills.Key Responsibilities:Oversee day-to-day operations to ensure all metrics are met, revenue is maximized, and team performance is optimized.C coordinate operational needs to proactively...
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Assistant Director Construction Management
3 days ago
Pasay, National Capital Region, Philippines SM Investments Corporation Full timeAbout the RoleThe Assistant Director Construction Management will play a critical role in ensuring the successful delivery of construction projects across various locations. As part of our team, you will be responsible for managing project teams, developing project plans, and ensuring compliance with relevant laws and regulations.You will also be involved in...
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IT Solutions Delivery Director
10 hours ago
Pasay, National Capital Region, Philippines SM Supermalls Full timeJob OverviewAs a Senior HR Manager @ SM Supermalls, you will play a crucial role in driving service improvement initiatives on various aspects of our organization.The ideal candidate will be responsible for ensuring smooth operations and project implementation across multiple teams.
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Service Delivery Expert
3 days ago
Pasay, National Capital Region, Philippines TSA Group - Australia Full timeTSA Group - Australia is seeking an experienced Client Support Professional to join our team. As a key member of our customer service team, you will be responsible for delivering world-class service through every touchpoint.Key ResponsibilitiesHandle a variety of interactions with customers, including service queries, technical issues, new sales and service...
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Training Delivery Specialist
3 days ago
Pasay, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeAbout the RoleThis role involves designing and delivering high-performing learning solutions that meet business needs and client expectations.The successful candidate will be responsible for monitoring and reviewing the overall capability of the team in operational planning and process management.Responsibilities include curriculum and content development,...
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Service Delivery Experts
2 days ago
Pasay, National Capital Region, Philippines Get Job PH Full timeWe're a dynamic company looking for skilled professionals to join our customer service team. As a key member of our team, you'll have the opportunity to develop your skills and expertise while working in a fast-paced environment.About the RoleAs a Customer Service Agent, you'll be responsible for handling customer inquiries and resolving issues in a timely...
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Collections Process Director
5 days ago
Pasay, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeAbout the RoleWe are seeking an experienced Risk Management Lead to join our team at EXL Service Philippines, Inc. The successful candidate will have a strong background in risk management and collections, with excellent leadership and communication skills.The role involves leading a team of professionals to manage the credit card collections process,...
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Service Delivery Associate
2 days ago
Pasay, National Capital Region, Philippines Neksjob Corporation Full timeAbout the RoleThe Customer Services Representative will be responsible for handling large volumes of customer calls and providing top-notch support to ensure customer satisfaction.Key Performance IndicatorsFirst call resolution rate.Customer satisfaction ratings.Benefits and PerksNeksjob Philippines offers a range of benefits and perks to its employees,...
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Aircraft Maintenance Director
4 hours ago
Pasay, National Capital Region, Philippines Lucida Search Partners Full timeWe are seeking a highly skilled Aircraft Maintenance Director to join our team in a leadership role. In this position, you will be responsible for managing and optimizing technical aspects of powerplant assets, ensuring superior performance throughout the aircraft lifecycle.The successful candidate will be integral to both the Powerplant Team and the broader...
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Finance Team Director
3 days ago
Pasay, National Capital Region, Philippines Vestas Full timeAbout the RoleVestas is a leading energy industry partner, specializing in designing, manufacturing, installing, and servicing wind turbines. We are seeking an experienced Finance Team Director to join our team.The ideal candidate will have a comprehensive background in finance functions, including purchase to pay, account to report, fixed assets, travel &...