Service Delivery Director

3 days ago


Pasay, National Capital Region, Philippines TeleTech Holdings, Inc. Full time

We are seeking a talented Service Delivery Director to join our team at TeleTech Holdings, Inc. This role will be responsible for leading and mentoring a team of associates to ensure exceptional customer experiences.

Key Responsibilities
  • Improve key success metrics associated with goals, including Customer Satisfaction Score, Service Level Goals, and Quality Goals.
  • Coach associates to ensure achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information.
  • Manage multiple complex tasks and projects while monitoring absence and attendance of the team.
Requirements
  • Minimum 1 year call center or equivalent work experience.
  • Promote a performance-driven culture and continuously work towards reaching amazing results.
  • Engage and support the team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
  • Mentor and inspire others consistently.
  • Customer-focused mindset.
  • Understanding, interpreting, and manipulating data for reporting.


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