E-commerce Support Specialist

1 week ago


Taguig, National Capital Region, Philippines RecruiterPH Full time

We are seeking a highly skilled E-commerce Support Specialist to join our team at RecruiterPH. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through multiple channels, including email, phone, and chat.

Company Overview

At RecruiterPH, we pride ourselves on providing top-notch customer service to our clients. Our team is dedicated to ensuring that every customer interaction is positive and memorable.

We are a dynamic and growing company, always looking for ways to improve our processes and services. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this role.

Responsibilities

The ideal candidate will have the following responsibilities:

  • Process e-commerce orders efficiently and accurately
  • Address both business-to-business and direct-to-consumer inquiries and requests in a timely and professional manner
  • Provide clear, timely, accurate, and professional customer support
  • Communicate complex customer/vendor issues effectively
  • Be helpful and supportive to all other customer care team members
Requirements

To be considered for this role, candidates must meet the following requirements:

  • A minimum of 2-3 years of experience in customer service support in an online, B2B or DTC environment
  • An Associate degree or equivalent work experience (BPO)
  • Intermediate to advanced computer skills
  • Excellent knowledge of Microsoft Office products
  • Knowledge of various CRM software systems, such as Salesforce/Service Cloud is a plus


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