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IT Service Desk Representative

3 weeks ago

Iloilo City, Western Visayas, Philippines Talent Outsourcing Channel Solutions Full time

Talent Outsourcing Channel Solutions is hiring an IT Service Desk Representative to provide technical support and guidance via chat to our customers.

About the Role

This is a full-time opportunity for a proactive and tech-savvy individual who can address a wide range of IT-related queries and issues via chat. As an IT Service Desk Representative, you will be responsible for providing technical support and guidance to our customers, while also maintaining a high level of technical knowledge and staying up-to-date with the latest software, hardware, and industry trends.

Key Responsibilities
  • Provide technical support and guidance via chat to customers, addressing their IT-related queries and issues.
  • Use strong troubleshooting skills to identify and resolve problems efficiently.
  • Stay current with the latest software, hardware, and industry trends to maintain technical expertise.
  • Document and escalate complex issues to the appropriate team or department as needed.
  • Ensure a positive and customer-centric experience, achieving high levels of customer satisfaction.
Qualifications
  • Exceptional communication and interpersonal skills, enabling clear explanations of complex technical concepts.
  • Strong problem-solving and critical-thinking skills, with a focus on delivering solutions.
  • Familiarity with common software applications, hardware, and operating systems.
  • Able to collaborate effectively within a team environment and adapt to changing priorities.
  • Fluent in English, both written and spoken.