Lead Quality Assurance and Compliance Expert
6 days ago
This role is responsible for leading the quality assurance team and ensuring that all business processes are compliant with internal standards and third-party certification requirements.
The successful candidate will have a strong background in quality assurance and process improvement, with experience in driving compliance and improving quality performance.
- Main Responsibilities:
- Lead the quality assurance team to ensure timely incubation of QCAs and meeting of QC deliverables targets
- Assist in setting up quality compliance function for business processes in coordination with Operations and/or Migrations Team
- Provide timely and accurate reporting of internal rating on SLA parameters and quality performance
- Conduct regular Gage R & R / calibrations sessions internally and/or with clients
- Perform ongoing reviews to ensure compliance to QSD and facilitate changes in QC procedures
- Drive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findings
- Work closely with Customer Experience team to drive improvement in C-Sat and soft skills
- Actively work with GB / BB to identify improvement areas and/or in improvement projects and initiatives like AIM
- Train / mentor QCAs on quality tools and concepts (eg., QC Induction program)
- Must have experience in Insurance
- Must be knowledgeable with QA tools
- Must know how to do RCA
-
Quality Assurance Expert
6 days ago
Cebu City, Central Visayas, Philippines NutriAsia Full timeAt NutriAsia, we are seeking a Quality Assurance Expert to communicate matters related to food safety. This role involves ensuring regulatory requirements are met, and preventive actions are taken in case of non-conformances. As a key member of our team, you will support the dissemination of work instructions, documents, and forms related to Quality...
-
Quality Assurance Strategist
5 days ago
Cebu City, Central Visayas, Philippines JobsAvenuePH Full timeAbout JobsAvenuePH:We are a leading provider of call center services, seeking an experienced Quality Assurance (QA) expert to lead our QA team in monitoring and enhancing customer interactions.Key Responsibilities:Oversee the QA team in evaluating inbound and outbound calls, chat, and email interactions to ensure high-quality service standards.Develop and...
-
Quality Assurance Lead Assistant Manager
6 days ago
Cebu City, Central Visayas, Philippines EXL Service Philippines, Inc. Full timeJob OverviewThis role is responsible for leading the quality assurance team and ensuring that all business processes are compliant with internal standards and third-party certification requirements.The successful candidate will have a strong background in quality assurance and process improvement, with experience in driving compliance and improving quality...
-
Quality Assurance Lead
5 days ago
Cebu City, Central Visayas, Philippines ContactPoint360 Full timeWe are seeking a Quality Assurance Supervisor to join our team at ContactPoint 360. As a key member of our organization, this individual will be responsible for ensuring the timely and effective implementation of all company policies, procedures, and activities involved in assuring quality standards.This role will involve close working relationships with...
-
Quality Assurance Lead
5 days ago
Cebu City, Central Visayas, Philippines Foundry Group Full timeAbout the RoleWe are seeking a highly skilled QA Manager to lead our quality assurance efforts and drive continuous improvement initiatives. The ideal candidate will have 2-5 years of experience managing QA teams, preferably in software testing and quality assurance.The QA Manager will be responsible for establishing and maintaining a first-rate QA...
-
Quality Assurance
2 weeks ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeLOCATION: CEBU CITYJOB TITLE: QUALITY ASSURANCE LEAD (QA)Job Role & Responsibility/Designation: Quality and Process Excellence LeadDelivery Process/ Function Name: QualityEducational Qualification: BE / B Tech/ MBA/ B.Stat from a Premier Institute.Skills ( Must Have)· Program management & change management.· Problem-solving tools/...
-
Quality Assurance Team Lead
7 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time**About TASQ Staffing Solutions**TASQ Staffing Solutions is a leading provider of staffing solutions for businesses looking to improve their quality assurance processes.We are seeking a highly experienced Quality Assurance Manager to join our team. As a member of our quality assurance team, you will be responsible for ensuring that our clients' products and...
-
Quality Assurance Specialist
5 days ago
Cebu City, Central Visayas, Philippines Wipro Full timeTalent Acquisition Expert @ Wipro | Streamlining Hiring ProcessesDesignation: Quality ManagerEligibility Criteria: Any Graduate/PostgraduateResponsibilities include monitoring agents for compliance with established processes, policies, and guidelines. You will work closely with the supervisor and/or team lead to provide feedback and coaching to agents based...
-
Quality Assurance Team Lead
5 days ago
Mandaue City, Central Visayas, Philippines Lancesoft Philippines Full timeJob DescriptionThe Senior QA Manager will oversee the organization's quality assurance processes, ensuring consistent standards are met.This role involves leading quality assurance efforts, analyzing data, and collaborating with teams to enhance efficiency, accuracy, and customer satisfaction.Lead and manage the QA team to ensure compliance with quality...
-
Assurance and Compliance Specialist
6 days ago
Cebu City, Central Visayas, Philippines INOAC PHILIPPINES CORPORATION Full timeWe are looking for an experienced Assurance and Compliance Specialist to oversee the implementation of quality management systems at INOAC PHILIPPINES CORPORATION.Main Responsibilities:To develop and maintain quality policies and procedures in line with international standards.To conduct regular audits and assessments to ensure compliance with regulatory...
-
Quality Assurance Director
6 days ago
Cebu City, Central Visayas, Philippines Private Advertiser Full timeJob DescriptionThe Private Advertiser is seeking an experienced QA leader to oversee quality assurance processes and drive continuous improvement initiatives.About the Role:Lead and manage the QA team to ensure compliance with quality standards and organizational goals.Develop, implement, and continuously improve QA processes, methodologies, and...
-
Quality Assurance Manager
6 days ago
Cebu City, Central Visayas, Philippines Virginia Food, Inc (VFI) Full timeWe are looking for an experienced Quality Assurance Manager to lead our efforts in enhancing quality standards within the organization.This role requires a strong background in process improvement and quality assurance, as well as excellent communication and organizational skills.
-
Cebu City, Central Visayas, Philippines EXL Service Philippines, Inc. Full timeJob SummaryWe are seeking an experienced Quality Assurance Lead Assistant Manager to join our team at EXL Service Philippines, Inc.In this role, you will be responsible for leading the quality assurance team and ensuring that all business processes are compliant with internal standards and third-party certification requirements.Your Key...
-
Quality Assurance Specialist
5 days ago
Cebu City, Central Visayas, Philippines FC Frozen Goods Full timeWe are looking for a Quality Assurance Specialist to join our team at FC Frozen Goods. As a Quality Assurance Specialist, you will be responsible for ensuring that our products meet the highest standards of quality and safety. This includes conducting regular audits and inspections, as well as developing and implementing quality control...
-
Quality Assurance Staff
1 week ago
Cebu City, Central Visayas, Philippines J-K Network Services Full timeCompany Profile: Leading manufacturing of miniature and illuminated switches for over half a century.Position: Quality Assurance StaffIndustry: Manufacturing CompanyWork arrangement: Onsite (Monday-Friday)Location: Lapu-lapu, Cebu CitySalary: Php 18,000 (Negotiable)Responsibilities:• Ensure that standards and safety regulations are observed• Address and...
-
Assurance and Compliance Expert
6 days ago
Cebu City, Central Visayas, Philippines Private Advertiser Full timeJob DescriptionThe QA Analyst will be responsible for ensuring that standard specifications are met to guarantee high-quality products. This involves performing physical and chemical analysis of raw materials, processed goods, and finished products.The ideal candidate will have strong analytical skills and be able to work independently with minimal...
-
Quality Assurance Specialist
5 days ago
Cebu City, Central Visayas, Philippines AMCS Group Full timeWe are actively seeking an experienced Software Quality Assurance Lead to join our team in Cebu. As a leading provider of enterprise cloud-based software solutions, we offer a unique opportunity for professionals to make a real impact on our customers' sustainability strategies.About the RoleDevelop and implement comprehensive QA strategies to ensure the...
-
Quality Assurance Specialist
2 days ago
Cebu City, Central Visayas, Philippines Infragistics Full timeJob DescriptionThe Quality Assurance Specialist will be responsible for ensuring the quality of interactions across various departments within the law firm. This role involves monitoring and evaluating interactions to ensure they meet the firm's standards for excellence, compliance, and client satisfaction.This position requires strong analytical and...
-
Quality Assurance Manager
5 days ago
Cebu City, Central Visayas, Philippines Level Up Business Process Outsourcing Services OPC Full timeAt Level Up Business Process Outsourcing Services OPC, we are seeking a highly skilled and experienced Quality Assurance Lead to join our team. As a key member of our organization, you will be responsible for ensuring consistent quality standards across all departments.Key Responsibilities:Oversee and manage the QA team to ensure compliance with quality...
-
Manufacturing Manager Lead
5 days ago
Cebu City, Central Visayas, Philippines Kings Quality Foods, Inc. Full time**Overview:**Kings Quality Foods, Inc. is a leading manufacturer of high-quality food products, and we are seeking an experienced Engineering Head to join our team.The successful candidate will be responsible for leading the Engineering and Maintenance Department, ensuring compliance with regulatory agencies and customer requirements.They will work closely...