Customer Service Representative
3 weeks ago
As a Call Center Agent with ConnectUs Marketing Solutions Inc., you will be part of a dynamic team responsible for handling outbound calls for surveys, lead generation, event invitations, and sales. Your primary goal will be to provide excellent customer service and meet service level agreements.
Key Responsibilities- Handle inbound and outbound calls to resolve customer queries or close sales.
- Make outbound calls for surveys, lead generation, event invitations, and sales.
- Update customer relationship management (CRM) software with accurate data.
- Respond to customer inquiries via email.
- Prepare and deliver reports using Microsoft Office and Google Drive.
- Excellent English communication skills.
- Typing Speed: at least 40WPM.
- Ability to work under pressure and multitask.
- Customer orientation and adaptability to different personalities.
- Hardware: Laptop/Desktop (at least Pentium processor and 8 GB RAM).
Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature.
Internet connection: Wired connection; minimum of 10 Mbps.
Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype.
- Permanent work-from-home arrangement.
- Full-time and long-term employment opportunities.
- Government-mandated benefits, health benefits, leaves, bonuses, and other incentives (except freelance contract).
- Salary based on skills, attitude, performance, and attendance.
- Opportunities for regularization and promotion.
- US and Canadian clients.
ConnectUs Marketing Solutions Inc. is a team of experts providing virtual business process services. Our services range from email management to email marketing, bookkeeping, CRM software management, web development & design, online event management, and social media marketing. We are based in the Philippines and cater to businesses in North America and soon in the UK and Australia.
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