Customer Service Representative

1 day ago


Cebu City, Central Visayas, Philippines NCR Atleos Full time

NCR Atleos is seeking a highly skilled Technical Support Analyst to join our team. The successful candidate will be responsible for monitoring the ATM fleet and resolving issues that impact Automatic Teller Machines (ATM) availability.

This role involves working closely with customers and field support personnel to resolve ATM related issues. The ideal candidate will have excellent communication skills, be able to work effectively in a team, and have a strong understanding of ATMs.

Responsibilities include creating tickets to resolve issues, following up on open incidents, managing outage situations, and troubleshooting ATM issues using known solutions.

The Technical Support Analyst will play a critical role in ensuring the smooth operation of our ATM fleet and providing exceptional customer service.



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