
Career Opportunities in Telecommunications
7 days ago
Elevate Your Career as a Phone Research Professional
About the JobThis remote role involves collecting data on provider services and evaluating consumer experiences through phone and online inquiries. As a key contributor to our research team, you will play a crucial part in helping us achieve our goals.
Key Responsibilities- Initiate outbound calls and offline inquiries according to campaign targets, ensuring accurate data collection.
- Apply knowledge of data research to gather information effectively, analyzing complex data sets with precision.
- Engage clients in phone conversations as potential customers, fostering strong relationships and driving sales growth.
- Gather predetermined data about provider services, maintaining high levels of accuracy and attention to detail.
- Document conversations with clarity, providing actionable insights for stakeholders.
- Stay up-to-date with changes in the workplace, meeting project expectations and delivering results-driven outcomes.
- A minimum of 2 years of experience handling US Banking, Loans, and Mortgages voice accounts.
- In-depth understanding of personal loans, auto loans, mortgages, HELOC, and refinancing, including credit checks and requirements.
- Familiarity with key terms such as APR, origination fee, prepayment penalty, DTI ratio, and credit score impact.
- Experience making outbound verification/info-gathering calls to US lenders/banks, following scripts and probing for detailed information.
- Ability to read lender materials (rate sheets, fee schedules, Loan Estimates) and capture data with zero-defect accuracy.
- Clear, neutral spoken English; strong note-taking skills; high attention to detail; comfortable with call recordings and QA scoring.
- Data entry discipline in a form-based tool/CRM.
- Processor: Intel Core i5 or i7.
- Memory (RAM): minimum 8GB.
- Hard Drive (Storage): minimum 256GB.
- Operating System: Windows 11 or macOS 15.
- Built-in or external camera.
- Noise-canceling headphones.
- Internet Speed: Minimum of 50 Mbps.
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