Enterprise Server Management Professional
7 days ago
We are seeking a highly skilled Technical Support Specialist with expertise in Japanese client relations and server operations to join our team. The ideal candidate will have experience in RAID setup, server management, and enterprise-level ticket handling. This is an exciting opportunity to take on a crucial role in supporting our Japanese clients with their technical issues and ticket resolution.
Key Responsibilities:
- Handle and resolve technical tickets related to server operations, RAID, and enterprise systems.
- Manage and resolve issues with Integrated Lights-Out (ILO) systems.
- Perform RAID setup and manage its use cases.
- Provide support for server operations, including troubleshooting and resolving issues in a timely manner.
- Ensure clear and efficient communication with clients via ticketing systems.
- Monitor and follow-up on unresolved tickets to ensure customer satisfaction.
- Amenable to working in a graveyard shift schedule.
Required Skills and Qualifications:
- Fluency in Japanese (both written and spoken) to communicate effectively with clients.
- RAID (Redundant Array of Independent Disks) setup experience and use case knowledge.
- Understanding of server operations and practical experience with server systems.
- Experience with Integrated Lights-Out (ILO) management.
- Hands-on experience in enterprise server management.
- Ticket handling experience in a technical or IT-related role.
- Able to work onsite and start immediately.
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