Staffing Solutions Expert
2 weeks ago
About Humanly: A pioneering company in the field of customer experience and digital services, Humanly is dedicated to delivering exceptional results for its clients. With a global presence in multiple countries, we have established ourselves as a leading provider of innovative solutions.
We strive to foster a culture of collaboration, innovation, and continuous improvement, empowering our employees to excel in their roles and make a meaningful contribution to the organization.
What We Offer: At Humanly, we are committed to providing a supportive and inclusive work environment that encourages personal and professional growth. Our comprehensive benefits package includes competitive salaries, excellent career development opportunities, and a range of wellness programs.
Job Description: As a Workforce Planner, you will play a critical role in ensuring the effective management of our workforce. Your primary responsibilities will include forecasting resource requirements, optimizing staffing levels, and implementing strategies to improve campaign performance.
You will collaborate closely with cross-functional teams, including operations, clients, and client services, to gather data and insights necessary for informed decision-making.
Key Performance Indicators (KPIs):
- Accurate forecasting and planning of resource requirements;
- Optimization of staffing levels to ensure seamless campaign execution;
- Identification of opportunities to improve campaign processes and increase profitability.
Requirements: We seek an experienced Workforce Planner with a proven track record in forecasting, planning, and scheduling. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to communicate complex ideas effectively.
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Staffing and Scheduling Expert
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Customer Service Representative
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English Speaking Call Center Professional
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Financial Leadership Role
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