Branch Operations Manager
3 weeks ago
Location: Nationwide
Company: UpSurge Unlimited Resources Inc.
Job Summary:
We are seeking a highly skilled Branch Operations Manager to oversee the daily operations of our branches. The successful candidate will be responsible for ensuring compliance with internal policies, procedures, and regulatory guidelines.
Key Responsibilities:
* Conducts examinations to ensure branch compliance with internal policies, procedures, and regulatory guidelines.
* Identifies operational inefficiencies and recommends improvements for service delivery across branches.
* Prepares exception reports, discusses findings with branch staff, and ensures timely resolution.
* Submits operations review reports to the QASU Head.
* Reviews transaction documents for accuracy and completeness.
* Coaches branches on service-related issues and guides personnel in delivering excellent customer service.
* Acts as Branch Operations Head (BOH) or Teller when necessary.
* Performs other assigned duties and ensures compliance with environmental policies.
Requirements:
* Graduate of Business, Accounting, Banking/Financial Services, or related fields.
* Strong understanding of branch operations and willingness to travel for fieldwork.
* Excellent written and verbal communication skills.
About Us:
UpSurge Unlimited Resources Inc. is a leading provider of financial services. We are committed to delivering excellent customer service and building long-term relationships with our clients.
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