Business Development Expert
7 days ago
HCLTech is a leading technology services company that requires a skilled Business Analyst to drive operational efficiency and excellence.
Job SummaryThe ideal candidate will collaborate with stakeholders to understand business needs, analyze processes, and develop strategies to achieve organizational goals.
Key Responsibilities:
- Process Analysis: Analyze and document business processes, workflows, and systems related to Life Asia.
- Requirements Gathering: Collaborate with stakeholders to gather detailed business requirements.
- Solution Implementation: Work closely with IT teams to ensure the successful implementation of business solutions.
- Performance Monitoring: Monitor and evaluate the performance of implemented solutions to ensure they meet business objectives.
Required Skills and Qualifications:
- Contact center / CRM experience is mandatory.
- Insurance experience is also mandatory.
- Excellent documentation skills are required.
- The Business Analyst must be able to write a full BRD for CRM 360 view + processes along with Backend mapping / flows etc.
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