Senior Business Solutions Expert

1 day ago

Mandaue City, Central Visayas, Philippines beBeeTechnical Full time ₱40,000 - ₱60,000
Job Opportunity

Are you passionate about creating a seamless support experience for a global community base? We are seeking an experienced Technical Support Specialist to join our team.

This is a unique opportunity to be part of the future of Decentralised Finance and contribute to the growth and development of a high-demand Crypto/Blockchain industry. You will work collaboratively with our team of experts, learn from them, and contribute your own ideas and competencies to help drive business processes forward.

Key Responsibilities

As a Technical Support Specialist, you will:

  • Manage and assist user inquiries on all supported platforms (Discord, Email, Zendesk, Reddit) using available information (documentations, KB, online resources)
  • Serve as an escalation point for community/customer experience in high touch escalations and platform incidents
  • Be accountable for managing ticketed query systems and ensuring comprehensive databases of queries and resolutions are kept up to date using Zendesk tickets
  • Exercise critical thinking skills by establishing root causes of application errors and escalating serious concerns to higher tier support groups
Requirements

To succeed in this role, you should have:

  • At least 3 years of relevant experience in incident management, technical support, and System Administration
  • Knowledgeable in various UNIX/Linux commands and functions
  • Experience supporting highly automated and dynamic cloud environments
  • Exceptional communication skills
  • Flexibility and adaptability to meet evolving needs of a high-growth organization
Desirable Qualifications

The following qualifications would be beneficial for this role:

  • Knowledgeable in Crypto Trading Knowledgeable in Jupyter Notebook
  • Knowledgeable in MySQL Workbench Knowledgeable in Datadog
  • Knowledgeable in various UNIX/Linux commands and functions
  • Knowledgeable in Docker and Docker commands
  • Experience with cloud-based technologies and solutions including but not limited to Linux/Unix, AWS, GCP, or Azure
  • Strong System Administration experience Good knowledge of databases, understanding schemas, database structures, and ability to write and debug SQL queries
What We Offer

As a member of our team, you can expect:

  • 100% remote work flexibility
  • Individual Contractor status with payment in net amount monthly
  • Opportunity to contribute to impactful technologies freely available to everyone in the world

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