Technical Expert for Complex Issues

2 weeks ago

Angeles City, Central Luzon, Philippines Ideagen Full time

Company Overview

Ideagen is a leading provider of software solutions that enable organizations to achieve their goals. Our software is used by millions of people around the world, helping them keep safe and secure.

We have offices in various locations, including America, Australia, Malaysia, and India, with a diverse team of professionals working on exciting projects.

Job Summary

This role involves handling complex technical issues escalated from Tier 1 support. It requires advanced troubleshooting skills, in-depth analysis, and collaboration with other departments for issue resolution.

Key Responsibilities

  • Handling Complex Issues: Escalated technical issues from Tier 1 support.
  • Analysis and Resolution: Identifying root causes of technical problems and resolving them.
  • Collaboration: Working closely with Tier 1 support and other departments for issue resolution.
  • Knowledge Sharing: Providing guidance and training to Tier 1 support to enhance problem-solving skills.
  • Documentation: Updating and maintaining internal knowledge bases and documentation.

Requirements

  • Advanced Technical Knowledge
  • Deeper understanding of technical issues
  • Experience with specific tools and technologies used in the company
  • Problem-Solving and Analytical Skills
  • Advanced diagnostic abilities
  • Logical and systematic approach to problem-solving
  • Interpersonal and Communication Skills: Effective communication with both customers and team members
  • Ability to explain complex concepts in simpler terms

Benefits and Perks

We offer a range of benefits to our employees, including flexible working arrangements, work-life balance, and opportunities for professional growth and development.

  • IT Engineer for Complex Issues

    1 week ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    Job SummaryThis is an exciting opportunity for a Support Expert for Technical Challenges to join our team. The successful candidate will be responsible for handling complex technical issues, collaborating with engineering teams, and providing training and support to junior engineers.Main Responsibilities:Handle escalated technical issues through in-depth...

  • Ebike Technical Expert

    4 days ago

    Angeles City, Central Luzon, Philippines beBee Careers Full time

    Job OverviewWe are seeking a highly skilled and motivated customer service professional to join our team. The ideal candidate will have a strong background in technical support, troubleshooting, and communication skills, paired with a genuine passion for helping customers resolve technical issues efficiently.Key Responsibilities:Provide expert...

  • Escalation and Issue Manager

    10 hours ago

    Angeles City, Central Luzon, Philippines beBee Careers Full time

    Work with UsAs an Escalation and Issue Manager, you will play a critical role in ensuring timely resolution of customer issues and providing support to frontline agents. This is a fantastic opportunity to work with a dynamic team and develop your skills in issue resolution, communication, and problem-solving.About the RoleYou will work closely with frontline...

  • Technical Support Expert

    2 weeks ago

    Angeles City, Central Luzon, Philippines beBee Careers Full time

    Job DescriptionWe are seeking a highly motivated and detail-oriented Technical Support Representative to join our team. The ideal candidate will have a strong background in customer service, technical support, and troubleshooting, paired with excellent communication skills and a genuine passion for helping customers resolve technical issues efficiently.This...

  • Technical Support Expert

    6 days ago

    Angeles City, Central Luzon, Philippines beBee Careers Full time

    Help desk professionals are the first point of contact for users seeking technical assistance. They must possess excellent communication skills, a strong understanding of computer systems, and the ability to troubleshoot technical issues.Candidates for this position should have a bachelor's degree in a related field and experience working in a help desk...

  • Technical Issue Resolved

    6 days ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    We're looking for a Technical Issue Resolved specialist to join our team. As a Technical Support Specialist, you'll be responsible for providing expert guidance to clients and ensuring seamless technical solutions.About the RoleThe ideal candidate will have a passion for problem-solving, excellent communication abilities, and experience working in a...

  • Technical Support Specialist

    7 days ago

    Angeles City, Central Luzon, Philippines beBee Careers Full time

    About the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team.This role involves providing expert technical support, troubleshooting complex issues, and collaborating with cross-functional teams to ensure the smooth operation of our systems.Key ResponsibilitiesWork closely with our Product, Tech, and Data teams to...

  • Technical Support Expert

    10 hours ago

    Angeles City, Central Luzon, Philippines beBee Careers Full time

    About the Job:We are seeking an experienced Technical Support Expert to join our team. As a key member of our technical support team, you will be responsible for handling incoming calls, responding to customer inquiries, and resolving technical issues in a timely and professional manner.The successful candidate will possess excellent communication and...

  • Technical Support Professional

    4 days ago

    Angeles City, Central Luzon, Philippines beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled and motivated customer service professional to join our team. The ideal candidate will have a strong background in technical support, troubleshooting, and communication skills, paired with a genuine passion for helping customers resolve technical issues efficiently.Key Responsibilities:Provide expert...

  • Technical Support Professional

    1 week ago

    Angeles City, Central Luzon, Philippines beBee Careers Full time

    Job Description:We are seeking an experienced Senior Technical Support Engineer to join our team. As a key member, you will be responsible for providing third-level technical support, troubleshooting complex issues, and collaborating with cross-functional teams to ensure the smooth operation of our systems.The ideal candidate will have a strong background in...