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Compliance Operations Manager

2 weeks ago

Pasig, National Capital Region, Philippines Humanly (humanly) Full time

About Humanly:

Humanly is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, Humanly serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at Humanly has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

We understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

Our Offer: At Humanly, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within Humanly.

About the Senior Compliance Manager Role:

The Senior Compliance Manager is responsible for managing operational compliance, strategically planning, and leading all operations regulatory compliance, auditing, and accreditation activity related to current and future state. This role is responsible for monitoring policies and procedures, confirming the required mandatory training is completed, and continuously monitoring laws, regulations, standards, and contractual requirements to ensure compliance. This role is actively involved in risk mitigation to ensure that potential issues are identified and plans to mitigate risk are robust. This role supports the Compliance Director in helping ensure activities comply with government regulations, contractual commitments, ethical standards, and Humanly policies and values.

  1. Collaborate with multiple teams to establish, implement, and monitor compliance programs and activities per client and Humanly requirements and applicable laws and regulations.
  2. Organize, monitor, and create policies and procedures to support operational compliance and policy management.
  3. Provide leadership for operational audits, reviews final client responses, and approves the release of documents.
  4. Maintain good working relationships with clients, auditors, department stakeholders, and internal team members.
  5. Perform audits to meet client, regulatory, and accreditation requirements. Isolate potential risks or liabilities and develop mitigation plans.
  6. Assess contractual, financial, or legal implications of changing policies or practices that might lead to non-compliance.
  7. Work with other departments to address non-compliance issues effectively and efficiently.
  8. Develop and oversee control systems to prevent or deal with violations of legal guidelines and internal policies.
  9. Prepare compliance reports as needed.
  10. Provide input to senior leadership and management teams on business operations relating to investment, risks, and policy development where necessary.
  11. Perform other duties as assigned.

Requirements:

  • A minimum of 3 years of experience in a regulatory compliance, accreditation role; at least two of those years focused on contractual compliance.
  • A minimum 5 years in a leadership position with direct responsibility for managing staff.
  • Strong knowledge and understanding of relevant legal and regulatory requirements, such as HIPAA, Waste, Fraud, and Abuse, FCA, PCI DSS, ISO 2700x, ISO 223001, SOC 2, SOX, and Data Protection.
  • Excellent interpersonal and communication skills for effective cross-function collaboration.
  • Strong attention to detail, critical thinking, and problem-solving skills.
  • Outstanding analytical skills and problem-solving abilities.
  • Ability to handle private, sensitive, and confidential information appropriately.
  • Solid research and interviewing skills.
  • Ability to manage multiple priorities within established deadlines.

Preferred Qualifications:

  • 5+ years working in a highly regulated industry, such as healthcare and fintech.
  • Demonstrated leadership ability.
  • Ability to take criticism positively and drive process improvement.
  • Self-starter with the acumen to build relationships across the organization.
  • Strong work ethic.
  • Ability and willingness to work flexible, non-standard hours to support compliance in multiple international locations.

How We Partner To Protect You: Humanly will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of Humanly.

DEI: In Humanly we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. Humanly is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: Humanly is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. Humanly's People First culture thrives on it for the benefit of our employees, our clients, our services, and our community.