Technical Support Team Lead

19 hours ago

General Santos, Soccsksargen, Philippines beBeeSupport Full time $66,700 - $83,150
Job Title

The primary focus of this role is leading a team of Technical Support Representatives as they assist Tier 1 Support to ensure the successful support of the user base and the continuous improvement of team capabilities and performance.

Key Responsibilities:
  • Manage own time effectively to ensure that leadership duties are carried out, while also maintaining a reasonable volume of case work.
  • Lead by example in case quality.
  • Proactively support users of the products ensuring problem resolution, system access, optimal system performance, and overall customer satisfaction.
Requirements:
  • Experience in building relationships
  • 2+ years experience in a Technical Support team
  • Degree in Computer Science or equivalent work experience
  • Leadership/supervisory experience
  • Strong working knowledge of Windows and Mac OS

The ideal candidate will have excellent communication and organizational skills, with the ability to work independently and perform under pressure. They will be passionate about education and have a broad knowledge of online software and relevant technologies.

What We Offer:
  • A competitive salary package
  • Generous time off and health programs
  • Opportunities for professional growth and development

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