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IT Technical Leadership Position

1 week ago

Makati City, National Capital Region, Philippines Realbase Full time

The role of the Technical Lead at Realbase is pivotal in ensuring the smooth operation of our IT systems, hardware, and networks.

Main Responsibilities:
  • Lead IT Operations: Oversee the daily management of IT services, ensuring all systems and networks are monitored, maintained, and functioning effectively.
  • Supervise IT Support: Provide technical guidance to junior staff and manage escalations to resolve technical issues promptly and efficiently.
  • Delivering IT Solutions: Assist in delivering new applications, systems, and technologies, ensuring smooth integration and operation within the existing IT infrastructure.
  • Ensure Security Compliance: Uphold IT security protocols and procedures, ensuring compliance with relevant standards and practices.
  • Manage IT Assets: Oversee the inventory of IT assets, including hardware, software licenses, and office equipment, ensuring proper management and accountability.
  • Financial Management: Utilize standard financial systems to capture budget requirements. Ensure budget adherence and address any overspend.
  • Support Remote Operations: Provide helpdesk services and IT support for local and remote employees, ensuring seamless IT systems and services operation.
  • Continual Service Improvement: Identify, document, plan, and deliver improvements based on feedback and learnings on an ongoing basis.

The Technical Lead plays a crucial role in driving individual and team outcomes to ensure successful delivery.