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Customer Experience Strategist

2 weeks ago

Makati City, National Capital Region, Philippines PT&T Full time

At PT&T, we are seeking a seasoned professional to lead our customer retention efforts.

About the Role

The Retention and Loyalty Manager will be responsible for developing and executing strategies to enhance customer satisfaction, loyalty, and retention.

Main Responsibilities
  • Lead a team of Relationship Managers to analyze customer behavior and identify churn risks.
  • Develop and implement customer-centric strategies to strengthen client relationships and drive long-term business growth.

Requirements

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • At least 5 years of experience in customer retention, account management, or customer success.
  • Proven leadership skills with experience leading a customer-facing team.