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Information Technology Support Professional
1 week ago
About Total Information Management Corp.
Total Information Management Corp. is a forward-thinking organization dedicated to delivering top-notch IT support services. We're driven by a passion for innovation and a commitment to excellence in everything we do. Our team is made up of seasoned professionals who are passionate about staying ahead of the curve and solving complex technical challenges.
Job Description:
We're looking for an experienced Information Technology Support Professional to join our dynamic team. As an Information Technology Support Professional, you'll play a critical role in providing expert-level technical assistance to our clients, leveraging your knowledge and skills to resolve complex technical issues and deliver outstanding results.
Key Responsibilities:
- Deliver on-site and remote technical support services to clients, utilizing your expertise to troubleshoot and resolve technical issues
- Conduct regular maintenance checks to ensure optimal system performance and identify potential issues before they become major problems
- Implement system updates and upgrades to maintain cutting-edge technology and stay ahead of emerging trends
- Maintain accurate records and submit timely reports to stakeholders on technical issues, resolutions, and future recommendations
- Collaborate with cross-functional teams to drive business objectives and foster a culture of continuous improvement
Requirements:
To succeed in this role, you'll need:
- A minimum of 1-2 years of experience in IT support roles, preferably with a focus on team leadership or supervisory responsibilities
- Strong technical skills and knowledge of POS hardware and software setup, maintenance, and installation
Preferred Qualifications:
Experience with LS Retail, Transight, or other POS software platforms is highly valued, as is certification related to IT technical support. Knowledge of SLA (response time and resolution time) and basic application installation and maintenance experience would also be advantageous.
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