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Educational Program Manager

3 weeks ago

Manila, National Capital Region, Philippines HelloConnect, Inc. Full time

HelloConnect, Inc. is a company that specializes in delivering delicious meal kits and grocery boxes to customers' doorsteps through its subsidiary HelloFresh.

We are looking for an experienced Instructional Designer to join our team and create high-quality learning content for our staff and trainers across international markets.

Responsibilities:
  • Develop comprehensive training programs that cater to diverse learner needs.
  • Conduct train-the-trainer sessions and work closely with training leads and team members to ensure feedback is implemented before final rollout.
  • Design and develop all training requirements across all international markets.
  • Stay informed about changes in policies, procedures, products, or expectations relevant to CC and update/create training program materials and assessments.
Requirements:
  • Minimum 2+ years of experience as an Instructional Designer.
  • Strong understanding of Adult Learning Principles and ID Methodologies.
  • High level of computer and analytics skills - Google Sheets & Slides preferred.
  • Exceptional standard of Customer Experience and ability to work in a fast-paced environment.