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Operations Coordinator

3 weeks ago


Manila, National Capital Region, Philippines Penbrothers Full time

Operations Coordinator - Travel Booking

We are looking for an experienced Operations Coordinator - Travel Booking to join our team at Penbrothers. As a leader in the travel industry, we pride ourselves on providing talented Filipinos with global opportunities in high-growth startups and dynamic companies.

The Operations Coordinator - Travel Booking will be responsible for oversight of the training of new team members, ensuring seamless 24/7 coverage, and supervision of the team to maintain service standards and operational guidelines.

Key Responsibilities:

  • Oversight of the training of new team members in SOPs for booking processes.
  • Management of shift schedules and addressing staffing gaps or high-volume periods.
  • Supervision of the team to monitor adherence to service standards and operational guidelines.
  • Action as the escalation point for complex booking issues or customer complaints.
  • Tracking and analysis of team performance metrics.