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Operations Coordinator
3 weeks ago
Operations Coordinator - Travel Booking
We are looking for an experienced Operations Coordinator - Travel Booking to join our team at Penbrothers. As a leader in the travel industry, we pride ourselves on providing talented Filipinos with global opportunities in high-growth startups and dynamic companies.
The Operations Coordinator - Travel Booking will be responsible for oversight of the training of new team members, ensuring seamless 24/7 coverage, and supervision of the team to maintain service standards and operational guidelines.
Key Responsibilities:
- Oversight of the training of new team members in SOPs for booking processes.
- Management of shift schedules and addressing staffing gaps or high-volume periods.
- Supervision of the team to monitor adherence to service standards and operational guidelines.
- Action as the escalation point for complex booking issues or customer complaints.
- Tracking and analysis of team performance metrics.