Business Capability Model Developer
6 days ago
About Us
TaskUs is a leading provider of outsourced digital services and next-generation customer experience. Our company empowers businesses to represent, protect, and grow their brands.
We operate in a fast-paced environment, serving clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
Our organization has a strong culture that emphasizes collaboration, innovation, and adaptability. We have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
Job Description
Digital Transformation Business Strategist will be responsible for building strategies to bridge identified business gaps and create synergies between the Functional and Transformation teams by developing data-driven business capability models that aim to achieve TaskUs' strategic goals.
The role will involve working closely with the Service Delivery, Operations and Transformation Teams and championing a holistic and cross-functional strategy for execution. The candidate will also act as a catalyst for tracking improvements, revisiting existing value propositions, and managing Executive Governance.
Responsibilities
- Create, define, and monitor the implementation of operational business capability models across all Service Delivery workstreams and TaskUs' global footprint.
- Collaborate with stakeholders to create a plan and design a business strategy based on obtained business data points, scenarios, and motivations. Work closely with the Transitions Manager throughout the deployment of the plan to obtain information of results.
- Create Executive-facing Governance reports that provide insights on current business trends and processes.
- Gather, interpret, and analyze current business processes to pinpoint gaps, inefficiencies, and best practices, facilitating the consistent global deployment of solutions by means of compliance reviews or similar initiatives.
- Stay abreast with industry trends and emerging technologies to help drive continuous improvements within the organization.
- Spearhead initiatives to improve business processes, oversee change management, and achieve operational excellence by leveraging analytical skills, project management expertise, and a deep understanding of business operations and technology.
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