Customer Experience Representative

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeOpportunity Full time ₱1,000,000 - ₱1,200,000
Remote Work Opportunity

MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We have established ourselves as a trusted partner in the industry, with a commitment to excellence and a focus on innovation.

We're seeking a highly motivated individual to support a range of customer service initiatives for a diverse portfolio of well-known clients. As a Remote Customer Service Agent, you'll be responsible for assisting customers with enquiries and providing exceptional service. This is a wonderful opportunity to contribute to high-impact projects with some of the world's most iconic brands.

To succeed in this role, you'll need strong problem-solving skills, excellent communication abilities, and a natural talent for creating memorable customer experiences. You'll also require a strong command of the English language, both written and spoken, and prior call center experience.

Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Required Skills and Qualifications:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Benefits:

We offer a competitive compensation package, including:

  • Health insurance.
  • Dental coverage.
  • In-house dental assistance.
  • Free meal during training.
  • Career growth opportunities.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Employee shuttle services.
  • Company retreats and off-site events.
Working Conditions:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

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