Dedicated Account Support Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeeClientSuccess Full time ₱1,000,000 - ₱1,500,000
Job Summary

We are seeking a dedicated Client Success Specialist to join our team, focused on delivering exceptional support to our largest enterprise client.

Key Responsibilities
  • Manage daily communications with the largest client, responding quickly to requests and needs.
  • Partner with the Client Success Manager to execute account strategy and meet performance objectives.
  • Participate in client-facing meetings with the Client Success Manager.
  • Monitor account data and performance metrics, creating and modifying account-specific reports as needed.
  • Communicate health status to the client and internal teams.
  • Act as subject matter expert for client guidelines, ensuring expectations are met.
  • Serve as internal quality assurance resource, identifying order issues and coordinating corrections with post-production and partner teams.
  • Coordinate with Client Support and Operations to drive corrective actions and proactive cross-team communication.
  • Utilize CRM to manage client interactions and updates.
  • Capture client feedback and advocate for client needs across departments.
Qualifications
  • Fluency in English, both verbal and written.
  • Ability to work in Mountain Standard Time Zone hours (8am–5pm).
  • Consistent access to high-speed internet and reliable equipment (laptop with camera and audio).
  • At least 2 years of client-facing or account support experience, preferably in Enterprise SaaS or services.
  • Strong problem-solving and communication skills, with a proactive approach.
  • Prior client-facing experience; ability to multitask in a fast-paced environment.
  • Detail-oriented with a proactive client support approach.

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