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Service Desk Analyst

2 weeks ago

Angeles City, Central Luzon, Philippines Valeros Business Comp. Full time

We are seeking a skilled and motivated Technical Support Representative to join our team at Valeros Business Comp. As a technical support representative, you will be responsible for providing exceptional customer service and resolving technical issues in a timely manner.

About the Role

You will work closely with cross-functional teams to resolve complex issues and stay up-to-date with product knowledge and technical skills. The ideal candidate will possess strong communication and problem-solving skills, with the ability to work in a fast-paced environment and adapt quickly to new situations.

Key Responsibilities:
  • Provide excellent customer service through various communication channels
  • Resolve technical issues efficiently and effectively
  • Develop and maintain positive relationships with customers and internal stakeholders
  • Maintain accurate records of customer interactions and issue resolutions

To be successful in this role, you should have:

  • A high school diploma (old curriculum) or equivalent
  • Excellent communication and interpersonal skills
  • The ability to multitask and prioritize tasks effectively
  • A willingness to learn and grow with our company
What We Offer

We offer a comprehensive benefits program, ongoing training and development opportunities, and a dynamic and supportive work environment.