Building Relationships and Resolving Issues

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeAmbassador Full time $18,000 - $24,000
Job Title:

Customer Experience Ambassador

About the Position:

This role is responsible for delivering exceptional support to clients of a recruitment technology platform. As a Customer Experience Ambassador, you will be the primary point of contact, handling inquiries, resolving issues, and providing guidance to clients.

Key Responsibilities:
  • Support & Resolution: Respond to client queries via email, chat, and occasional phone support within agreed service level agreements.
  • Problem Solving: Diagnose and resolve product usage issues efficiently and empathetically.
  • Onboarding & Education: Guide new users through platform setup and onboarding steps.
  • Knowledge Base Development: Develop and maintain knowledge-base content, FAQs, and help documentation.
  • Cross-Functional Collaboration: Work closely with Sales, Product, and Engineering teams to communicate client challenges, needs, and expectations.
Requirements:
  • 2+ years of customer support experience (ideally in SaaS or tech-driven environments).
  • Excellent written and spoken English; clear, friendly, and professional communication style.
  • Strong ability to diagnose problems and walk clients through solutions.
  • Experience with support tools like Zendesk, Intercom, Freshdesk, or similar.
Why Choose This Role?

Be part of a cutting-edge recruitment technology platform shaping the future of global hiring. Work in a dynamic and collaborative startup environment. Competitive salary and benefits package. Opportunities for career growth and development. Flexible remote/hybrid work setup.

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