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Global Channel Development Specialist

2 weeks ago

Taguig, National Capital Region, Philippines Sutherland Philippines Full time

Job Description:

Sutherland Philippines seeks a Mandarin Bilingual Channel Support Specialist to provide exceptional support and address inquiries from channel partners. The ideal candidate will be responsible for conducting regular audits, monitoring partner performance, and collaborating with internal teams.

About the Role:

  • We are seeking a highly skilled professional to serve as the primary point of contact for our channel partners, providing timely support and resolving issues efficiently.
  • The successful candidate will conduct thorough audits to identify competency gaps and propose targeted improvements, driving continuous growth and success.
  • A key aspect of this role is monitoring and analyzing partner performance data to provide actionable feedback and insights that drive improvement initiatives.
  • Collaboration with internal teams is crucial in ensuring that our partners have access to necessary resources and training programs to enhance their capabilities.
  • This role requires effective communication and relationship-building skills to execute channel marketing activities, including trade shows, online campaigns, and events.
  • Maintaining accurate records of partner interactions and support activities is essential for evaluating effectiveness and identifying areas for improvement.
  • The selected candidate will assist in creating and maintaining partner enablement materials, supporting the overall growth and development of our channel partnerships.

Responsibilities:

  • Provide comprehensive support to channel partners, addressing their inquiries and resolving issues promptly.
  • Conduct regular audits to assess competency gaps and propose targeted improvements.
  • Monitor and analyze partner performance data to provide actionable feedback and insights.
  • Collaborate with internal teams to ensure partners have access to necessary resources and training programs.
  • Execute channel marketing activities, including trade shows, online campaigns, and events.
  • Maintain detailed records of partner interactions and support activities.
  • Assist in creating and maintaining partner enablement materials.