Cloud Threat Detection Expert
4 days ago
We are seeking a highly skilled Cloud Threat Detection Expert to join our team at KMC Solutions. As a key member of our Technical Support Team, you will be responsible for providing world-class managed security services to businesses and governments.
Main Responsibilities- Threat Detection: Identify and respond to security threats across cloud environments, including Azure, AWS, Google Cloud, SIEM, and Endpoint technologies.
- Incident Response: Develop and implement incident response plans to minimize the impact of security incidents.
- Customer Support: Enable customers to overcome technical challenges with cloud, SaaS, SIEM, and Endpoint technologies while providing solutions.
- Documentation and Communication: Maintain accurate documentation of customer challenges and communicate effectively with stakeholders at all levels.
- At least 3 years of experience in customer-facing technical support roles within the cybersecurity industry.
- Bachelor's degree in a related field or equivalent education/experience preferred.
- Demonstrate excellent phone communication, written skills, and maintain a positive attitude.
- Effectively document customer challenges and maintain high attention to detail.
- Strong collaborator and customer success-focused.
- Power User experience in Salesforce or similar CRM platforms.
- AWS, Google Cloud, and Azure Cloud technical support experience.
- Linux, Windows, and Networking troubleshooting skills.
- Previous experience with SIEM and Endpoint solutions.
- Jira and other bug tracking tool experience.
- Relevant Cloud Technology certifications are preferred.
KMC Solutions offers a dynamic work environment with opportunities for professional growth and development. Our team is committed to providing exceptional service to our customers, and we are looking for individuals who share our vision and values.
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