Assistant QA Manager Position
4 days ago
Neksjob Job Summary
We are seeking a skilled Assistant Quality Assurance Manager to join our team. The ideal candidate will have experience in retention and sales, excellent communication skills, and a passion for delivering exceptional customer service.
Key Responsibilities:
- Monitor and evaluate customer interactions to ensure quality standards are met
- Document quality issues and performance measures for management review
- Develop and implement new solutions to improve customer satisfaction
- Lead the feedback and formal education process of individuals
Requirements/Required Skills:
- Experience in Retention and Sales LOB
- Excellent communication and leadership skills
What We Offer:
A dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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