Compliance Officer
5 days ago
We are seeking an experienced Compliance Officer to join our team at Eastwestbanker. This role plays a crucial part in maintaining confidence in our digital services by handling reported fraud and unauthorized transaction complaints against EWB accounts.
Key Responsibilities- The ideal candidate will be responsible for performing surveillance monitoring on social media and other online channels for suspicious posts involving illegal use of EWB digital accounts.
- This includes sending notifications to erring customers, processing account closures, and preparing regulatory reports where applicable.
- The selected candidate will also handle CS Level 2 escalations on accounts flagged due to fraud alerts and complaints, including coordination of investigations with Enterprise Fraud.
- This role involves identifying and escalating suspicious or malicious posts regarding EWB products on various online channels.
- The selected candidate will analyze large amounts of data to find patterns of fraud and anomalies.
Requirements:
- Knowledge of banking regulations, fraud investigation, and data analytics.
- A minimum of one year's experience in the banking industry.
- Excellent communication and interpersonal skills to engage stakeholders at all levels.
- An analytical mindset to interpret and analyze data and metrics.
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