Multilingual Account Specialist
2 days ago
At RecruiterPH, we are committed to delivering exceptional service to our valued customers.
Job DescriptionThis role is responsible for ensuring that our customers receive prompt and accurate responses to their inquiries, making it easy for them to do business with us. The incumbent will add incremental value on each interaction, resulting in exceptional feedback from our customers and increased loyalty.
The position requires evaluating and analyzing customer account information to recommend tailored solutions that add value to their business. This includes:
- Delivering extraordinary customer care by responding to customer questions concerning their accounts
- Growing and nurturing customer relationships on each call to result in measurable customer value
- Documenting necessary account information and offering solutions that benefit the customer
- Maintaining acceptable performance standards, including effectiveness, efficiency, and quality
- Upholding client policies and adhering to company requirements
This role also involves working in a fast-paced, structured call center environment and supporting the company's policies and expectations. To be successful, the incumbent must have strong problem-solving skills, flexibility in scheduling, and a passion for serving customers with proactive solutions that grow relationships.
RequirementsThe ideal candidate will possess:
- Fluency in speaking both Mandarin and English
- A minimum of 6 months' tenure in a similar position
- No existing or pending infractions
We are looking for individuals who are passionate about building customer loyalty, have experience working in technical support environments, and demonstrate excellent listening and relationship-building skills. If you are a team player with a strong work ethic and a desire to deliver exceptional customer service, we encourage you to apply.
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