Appliance Support Specialist

2 weeks ago


Makati Cty, Philippines J-K Network Services Full time
Technical Support Representative

BENEFITS:

  • - 13th Month Pay
  • - HMO Coverage on Day 1
  • - 25 Paid Time-Off (PTO) Credits per Year (2.083 per month)
  • - Government Mandated Benefits
  • - Opportunities for Career Growth

Position: CSR Tech Support (Home Appliances)

Company Industry: BPO Company

Work Location: Eton Cyberpod, Ortigas City

Salary: Php 30,000 - Php 47,000

Work Set-Up: On-site

JOB REQUIREMENTS:

  • - Experience in technical support or customer service (preferably in home appliances)
  • - Strong troubleshooting and problem-solving skills
  • - Excellent verbal and written communication skills
  • - Familiarity with washer, dryer, and refrigerator systems
  • - Amenable to work on mid-to-night shift (UK timezone)

JOB RESPONSIBILITIES:

  • - Provide technical support for home appliances through phone
  • - Assist with error code troubleshooting and offer maintenance tips
  • - Collaborate with field technicians for complex repairs
  • - Maintain up-to-date knowledge of home appliance systems
  • - Contribute to enhancing customer satisfaction

RECRUITMENT PROCESS: ONLINE PROCESS

  • - TA Interview
  • - Harver Assessment
  • - Ops Interview
  • - Client Interview

Estimated Salary Range: Php 40,380 - Php 61,750 per year.



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