
Billings and Subscription Management Professional
2 days ago
We are seeking a seasoned professional to manage the subscription lifecycle from setup to cancellation, ensuring seamless billing operations and maintaining accurate records.
The ideal candidate will possess expertise in Stripe Subscriptions, dispute representment, and HubSpot workflows. They should also have experience with AR aging reports, reconciliations, and cash collection forecasting.
Main Responsibilities- Oversee subscription management: new setups, plan changes, proration, cancellations, reconciliations, and revenue tracking.
- Manage dispute representment: prepare and submit evidence packets to banks/card networks to protect company revenue.
- Develop and maintain billing workflows in HubSpot, including automation of tickets and cross-team communication.
- Support month-end close: AR aging reports, reconciliations, and cash collection forecasting.
- Analyze delinquencies: identify root cause, adjust accounts, and handle outbound collections calls/emails when needed.
- Collaborate with Sales & Customer Success to ensure accurate subscription data.
- Implement process improvements to enhance AR efficiency and scalability.
- At least 3 years of hands-on billing and accounts receivable experience in a SaaS or subscription business.
- Proven expertise with Stripe Subscriptions (not just invoice/payment processing).
- Direct experience preparing and submitting dispute representment evidence to banks/payment processors.
- Familiarity with collections outreach (calls + email), but with a bias toward solving the process and data issues behind delinquency.
- Advanced Excel/Google Sheets skills for reconciliations, AR aging, and reporting.
- Detail-oriented, proactive, and comfortable owning critical AR processes in a fast-paced, high-growth environment.
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