Support Analyst
2 weeks ago
Outsourced Quality Assured Services Inc. is seeking a highly motivated Support Analyst to join our remote support team. As a key member of our team, you will be responsible for providing technical support to customers via chat, ensuring seamless interactions with our platform.
About the RoleThis is an exciting opportunity to join our team as a Support Analyst, providing technical support to customers across various industries. With a focus on customer satisfaction, you will be responsible for resolving technical issues, answering queries, and ensuring efficient interactions with our platform.
Key Responsibilities- Provide technical support to customers via chat, addressing their concerns and resolving technical issues efficiently.
- Handle multiple chat conversations simultaneously, maintaining quick response times and high levels of customer satisfaction.
- Guide users on common queries, including platform navigation, billing, and onboarding processes.
- Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer experience.
- Maintain accurate records of customer interactions, escalations, and resolutions in CRM tools like Zendesk and Discord.
- 1+ year of experience in a customer support or technical support role, preferably in a SaaS, cloud, or AI-related company.
- Basic understanding of ssh, linux, sql scripting.
- Ability to multitask efficiently, handling multiple chat conversations at a time.
- Strong communication skills with the ability to explain technical concepts in a simplified manner.
- Experience using CRM and support tools for issue tracking and escalation.
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IT Support Analyst
6 days ago
Quezon City, National Capital Region, Philippines Wipro Technologies Full timeThe IT Support Analyst role at Wipro Technologies involves analyzing and resolving complex technical issues. As an IT Support Analyst, you will be responsible for identifying and resolving technical issues in a prompt and professional manner.Key ResponsibilitiesRespond to client inquiries via phone, email, and chatIdentify and resolve technical issues in a...
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Technical Support Analyst
3 days ago
Quezon City, National Capital Region, Philippines MicroSourcing Full timeJob ResponsibilitiesThe ERP Support Analyst will be responsible for:Providing technical support for MerchantAg and VanguardAg customers;Solving diverse system issues and developing troubleshooting steps;Documenting issues and tracking through the resolution process;Communicating with customers and internal colleagues via phone and email;Sharing knowledge...
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Business Analyst IT Support Professional
2 weeks ago
Quezon City, National Capital Region, Philippines ABSI Full timeJob Function:Business Analyst IT Support ProfessionalWe are looking for a Business Analyst IT Support Professional to join our team. The ideal candidate will have strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.Responsibilities:SAP MM Support & Maintenance:Provide daily support for SAP MM users,...
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Technical Support Analyst
24 hours ago
Quezon City, National Capital Region, Philippines E-Source Systems Multipurpose Cooperative Full timeJob SummaryE-Source Systems Multipurpose Cooperative seeks a highly motivated Technical Support Analyst to provide expert technical assistance and troubleshooting services.ResponsibilitiesRespond to customer inquiries and provide timely resolutions to technical issues.Analyze and troubleshoot complex technical problems to ensure high-quality support.Develop...
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Infrastructure Support Analyst
2 days ago
Quezon City, National Capital Region, Philippines Nityo Infotech Full timeCompany Overview: Nityo Infotech is a leading provider of IT services, committed to delivering high-quality solutions to its clients.">Nature of Work: As an Infrastructure & Operations Support Analyst Level 1, you will be responsible for providing technical support and maintenance services to our customers. You will work closely with our team to ensure...
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Real-time Analyst
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Support Services Group Full timeJoin the fastest growing BPO company in the PhilippinesKey Responsibilities:Monitor agent status and inbound operations in real-time.Ensure optimal staffing levels and adherence to schedules.Facilitate real-time discussions with stakeholders to address operational issues.Generate and manage adherence reports (hourly, daily, weekly, monthly).Implement volume...
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IT Analyst
2 weeks ago
Quezon City, National Capital Region, Philippines Manulife Financial Full timeAbout the TeamThe IT Analyst - Global Business Support will be part of the Global Actuarial Business Support team, established to accelerate technical evolution and support for actuaries worldwide.We are looking for someone with strong analytical skills and solid collaboration abilities to support enhancement requirements, non-production and production...
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ERP Support Analyst
3 days ago
Quezon City, National Capital Region, Philippines MicroSourcing Full timeDiscover your 100% YOU with MicroSourcingPosition: ERP Support AnalystLocation: Global One Building, Eastwood, Quezon CityWork setup & shift: Hybrid | DayshiftWhy join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life...
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Operations Support Analyst
4 days ago
Makati City, National Capital Region, Philippines Trends Group, Inc. Full timeJob Overview:Trends Group, Inc. is looking for an Operations Support Analyst to join our team. As an Operations Support Analyst, you will play a key role in supporting the day-to-day operations of our business.Main Responsibilities:Provide support to the Shift Manager in managing the day-to-day operations of the team.Follow documented processes of...
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Software Support Analyst
3 weeks ago
Mandaluyong City, National Capital Region, Philippines Archangel Tech Full timeJoin to apply for the Software Support Analyst (Luzon) role at Archangel Technologies, Inc.ARCHANGEL TECHNOLOGIES, INC. is an I.T. consulting and services organization that provides versatile solutions to digitally enhance business operations and help in adapting change seamlessly and effectively to streamline processes for clients' businesses to achieve...
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Software Support Analyst
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Archangel Technologies, Inc. Full timeARCHANGEL TECHNOLOGIES, INC. is an I.T. consulting and services organization that provides versatile solutions to digitally enhance business operations and help in adapting change seamlessly and effectively to streamline processes for clients' businesses to achieve more satisfied customers, attract investors, and earn more profit.A Software Support Analyst...
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Transaction Support Analyst
3 days ago
Makati City, National Capital Region, Philippines D&V Philippines Outsourcing, Inc. Full timeWe are seeking a highly skilled Transaction Support Analyst to join our team in the Philippines. As a key member of our team, you will be responsible for organizing and analyzing data, preparing financial reports, and providing insights to our clients.
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Enterprise Support Analyst
2 weeks ago
Makati City, National Capital Region, Philippines Macquarie Group Full timeAbout the RoleThis Enterprise Support Analyst position involves working with business users to translate technical specifications into actionable insights. You will develop new reporting solutions, communicate with technical and non-technical individuals, and assist with vendor management and compliance activities.
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Software Support Analyst Position
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Archangel Tech Full time**Company Overview:**At Archangel Technologies, Inc., we strive to provide versatile solutions that digitally enhance business operations and help clients adapt change seamlessly. Our team is dedicated to providing exceptional support services, ensuring client satisfaction.We are currently seeking a skilled Software Support Analyst to join our team. This...
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Software Support Analyst
4 days ago
Mandaluyong City, National Capital Region, Philippines ARCHANGEL TECHNOLOGIES INC Full timeARCHANGEL TECHNOLOGIES, INC. is an I.T. consulting and services organization that provides versatile solutions to digitally enhance business operations and help in adapting change seamlessly and effectively to streamline processes for clients' businesses to achieve more satisfied customers, attract investors, and earn more profit.A Software Support Analyst...
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Customer Support Analyst
4 days ago
Makati City, National Capital Region, Philippines KMC Solutions Full timeResponsibilitiesThe Customer Support Analyst will provide first-line support for numbers-related customer and internal issues during regional working hours not covered by the central Numbers Team. This role requires troubleshooting, escalating, and resolving issues efficiently while ensuring clear and proactive communication with stakeholders. The successful...
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Data Analyst
2 weeks ago
Quezon City, National Capital Region, Philippines Manulife Financial Full timeJob Overview">The Software Technical Analyst role is crucial to supporting the Actuarial Business Support (GABS) team in accelerating the technical evolution and support of our Actuaries globally.This position requires a highly analytical and collaborative individual who can effectively communicate with stakeholders across different regions and cultures.The...
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Customer Support Analyst
3 weeks ago
Makati City, National Capital Region, Philippines Eteam Private Workforce Full timeCustomer Support Analyst Salary: Up to 65,0006 months contract possible absorption base on performanceLocation: BGC, TaguigQualifications-Minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, technology.-Experience with different channels of support, including voice, email and messaging.-Phenomenal communication...
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IT Infrastructure Support Specialist
1 week ago
Quezon City, National Capital Region, Philippines Nityo Infotech Full timeCompany Overview: Nityo Infotech is a dynamic and growing IT services company that provides innovative solutions to its clients.Job Description: We are seeking an experienced Infrastructure & Operations Support Analyst Level 1 to join our team. As an Infrastructure & Operations Support Analyst, you will be responsible for providing technical support and...
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Application Security Analyst
3 days ago
Makati City, National Capital Region, Philippines CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ Full timeAbout the JobCITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ is looking for an Application Security Analyst to join our team. The successful candidate will be responsible for analyzing and mitigating security risks associated with applications and networks.This role involves working closely with development and projects teams to ensure that...