Senior Documentation Specialist

3 weeks ago


Taguig, National Capital Region, Philippines Hunter's Hub, Inc. Full time

Job Summary

Hunter's Hub, Inc. is looking for a highly skilled Technical Writer to join our team. As a key member of our documentation team, you will be responsible for creating and maintaining high-quality technical documentation for our products and services.

Key Responsibilities
  • Documentation Creation: Develop, write, and edit technical documentation, including user manuals, developer guides, API documentation, installation guides, and system operations.
  • Content Simplification: Translate complex technical concepts and instructions into clear, concise, and understandable content for a non-technical audience.
  • Collaboration: Work closely with product teams, subject matter experts (SMEs), and engineers to gather necessary information and ensure accuracy in documentation.
  • Content Management: Maintain and update documentation as new features are developed or changes are made to existing products.
  • User Research: Conduct interviews with users and developers to better understand the user experience and create more intuitive documentation.
  • Standards and Style Guides: Adhere to and help establish documentation standards and style guides to ensure consistency and quality across all materials.
  • Review and Edit: Review and edit content created by other team members for clarity, grammar, and technical accuracy.
Requirements
  • Education: Bachelor's graduate
  • Experience: 2 to 5 years of experience as a Technical Writer or in a similar role, preferably in a technology-driven company.
  • Technical Skills: 2 to 5 years of experience with documentation tools (e.g., MadCap Flare, Adobe FrameMaker, MS Word), programming languages, APIs, and software development lifecycle (SDLC), content management systems (CMS), and version control systems (e.g., Git), Agile methodologies, and a specific domain such as IT Service Management, Distributed Computing, Cloud Computing, Cybersecurity, or Enterprise software, IT Asset Management principles
  • Writing Skills: Excellent written and verbal communication skills with a strong command of the English language
  • Attention to Detail: Exceptional attention to detail and ability to organize complex information
  • Problem-Solving: Strong analytical and problem-solving skills to identify issues and propose solutions
  • Team Player: Ability to work collaboratively in a fast-paced environment while managing multiple projects


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