Strategic HR Leader
5 days ago
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We drive innovation to deliver exceptional results. With over 20 years of experience, we have scaled with integrity to become a leading industry player by building trusted relationships with our brand partners and empowering our people to drive positive change.
About the Role
We're seeking a Strategic HR Leader to support and manage various HR functions within our campus and internationally.
Key Responsibilities- Develop and implement programs that enhance employee satisfaction and engagement.
- Analyze and improve HR processes to increase efficiency.
- Communicate and report employment regulations effectively.
- Maintain accurate documentation and job evaluation systems.
- Analyze market trends for compensation and benefit programs.
- Provide new employee orientations and reorientations as policies and benefits change.
- Manage HR databases, software systems, and filing systems.
- Bachelor's Degree in Human Resources or related field (HR Designation preferred).
- Minimum 3-5 years of HR experience in a fast-paced environment.
- Proven expertise in developing internal customer relationships.
- Able to investigate matters and make informed decisions.
- Excellent verbal and written communication skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Ability to adapt to changing environments.
- Self-management skills with multiple tasks.
- Effective interaction with employees at all levels.
- A service-oriented attitude.
- International travel may be required.
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