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Customer Service Ambassador

3 weeks ago

Tarlac City, Central Luzon, Philippines Neksjob Corporation Full time

We are Neksjob Corporation, and we're looking for a skilled Customer Service Representative to join our team. Our ideal candidate will be able to effectively manage incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns, or promotional packages.

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Key Responsibilities:

  • Call Management: Handle incoming calls with professionalism and poise, addressing customer queries and resolving issues efficiently.
  • Needs Assessment: Identify and assess customers' needs to achieve satisfaction, providing tailored solutions to meet their expectations.
  • System Logging: Ensure all calls are logged in the system for proper monitoring and closure, maintaining accurate records for quality assurance.
  • Timely Solutions: Provide appropriate solutions in a timely manner, ensuring customer satisfaction and loyalty.

About Us: At Neksjob Corporation, we value our customers and strive to provide exceptional service. We're committed to building long-term relationships with our clients, and we're looking for someone who shares our vision.