Customer Support Associate
1 month ago
GDV Stack PH is a dynamic company looking for talented individuals to join our team as CUSTOMER SUPPORT ASSOCIATE.
We offer a competitive salary of 22,000 - 26,000 and a range of benefits including incentives, night differential, monthly performance bonuses, and leave credits.
As a Customer Support Associate, you will be responsible for providing exceptional customer service and support to our clients. This is a fantastic opportunity to grow your career in a fast-paced environment with a team of dedicated professionals.
To be successful in this role, you will need to have excellent communication skills, a positive attitude, and the ability to work well under pressure. If you are a motivated and enthusiastic individual who is passionate about delivering outstanding customer experiences, we would love to hear from you.
Please note that this is a full-time position with a fixed schedule, not a work-from-home setup.
Key Responsibilities:
- Provide exceptional customer service and support via phone, email, or chat
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Work collaboratively with internal teams to resolve complex customer issues
- Develop and maintain a deep understanding of our products and services
- Meet and exceed performance targets and Key Performance Indicators (KPIs)
Requirements:
- Bachelor's degree in any field
- 6 months of experience in a customer-facing role, preferably in a BPO setting
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong problem-solving and analytical skills
What We Offer:
- Competitive salary of 22,000 - 26,000
- Incentives and night differential
- Monthly performance bonuses
- Leave credits and more
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