Clinical Patient Balance Resolution Specialist

1 week ago

Mandaluyong City, National Capital Region, Philippines beBeeCollections Full time ₱2,500 - ₱3,000
Job Description

A Healthcare Collections Specialist is responsible for managing and resolving outstanding patient balances. This role requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.

  • Key Responsibilities:
  • Review and analyze accounts receivables (A/R) reports to identify unpaid claims or patient balances.
  • Perform collection calls to patients/residents to resolve outstanding balances and secure payments.
  • Ensure accurate and timely documentation of all collection activities and account updates in the system.
  • Communicate professionally and empathetically with patients, clients, and billers.
  • Meet or exceed individual and team productivity and quality targets, including call handling metrics, collection goals, and documentation standards.
  • Work collaboratively with team members and supervisors to resolve account issues and escalate complex cases appropriately.
  • Maintain confidentiality and adhere to HIPAA and data privacy policies at all times.
  • Participate in training sessions, team meetings, and performance reviews as scheduled.
  • Demonstrate flexibility to adapt to process updates, client requirements, or additional tasks as assigned.
Requirements:
  • Required Skills and Qualifications:
  • At least 1 year of experience in US healthcare medical billing or collections, preferably in a BPO setting.
  • Knowledge of insurance billing processes, claims follow-up, denials management, and EOBs/EOPs.
  • Strong communication and negotiation skills with an empathetic but assertive approach.
  • Ability to work in a fast-paced, metric-driven environment with minimal supervision.
  • Proficiency in MS Office and billing software (SNF Metrics, Transworld etc.).
  • Amenable to night shift and flexible working hours based on client requirements.
Benefits:
  • Competitive salary and benefits.
  • Health Insurance with free dependents.
  • 10%-night differential.
  • Attendance Bonus.
  • Paid time off.
  • Convertible to cash leave credits.
  • Performance Appraisal.
  • Work-life balance.
  • A focus on growing your career path with us.
  • We encourage you to follow your passions and learn new skills.
Our Commitment:
  • Company Culture:
  • Strong culture and values-driven leadership.
  • We create opportunities for you to learn and grow at any stage of your career.
  • Continuous learning and innovation.
  • We foster an all-inclusive environment where everyone thrives.

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