Medical Information Specialist

1 week ago


Hagonoy, Central Luzon, Philippines beBeeResponsibility Full time ₱6,000,000 - ₱8,300,000
Medical Information Specialist - Remote Work Opportunity

This role is part of a global team responsible for handling medical information inquiries and ensuring compliance with regulatory requirements.

About the Role:

  • We are seeking an experienced Medical Information Specialist to join our remote team, providing support to healthcare professionals and consumers in a fast-paced environment.

Key Responsibilities:

  • To handle incoming medical information inquiries via phone, email, or other channels, responding promptly and accurately while maintaining high-quality customer service standards.
  • To research and provide labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and company policies.
  • To identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints in a clear and concise manner per government regulations and company Standard Operating Procedures.
  • To ensure tasks are completed within agreed deadlines, prioritizing multiple projects simultaneously.
  • To formulate and provide accurate responses using approved labeling and company standard responses, published literature, and other data, assisting with writing custom medical information responses as needed.
  • To log all inquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems, maintaining quality in all areas of the job, including performing quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems.
  • To provide after-hours coverage on a rotated basis subject to business requirements.
  • To adhere to company and country-specific privacy policies, ensuring any confidential information or personal data related to the organization and its clients is managed in accordance with Data Privacy regulations described in company SOPs and the Confidentiality Statement within the Contract of Employment.
  • To comply with the organization's health and safety policies.
  • Other activities as assigned by the Manager.


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