Technical Operations Specialist
7 days ago
Job Title: Technical Operations Specialist
About the PositionWe are seeking a highly skilled Technical Operations Specialist to join our team at JobsAvenuePH. As a key member of our technical operations team, you will be responsible for investigating and resolving system issues, implementing approved changes, and ensuring that all system upgrades, updates, and refreshes are completed on schedule.
Responsibilities- Investigate and Resolve Issues: Work closely with business users to gather requirements, create change plans, and define test plans for system fixes and enhancements.
- Implement Changes: Implement approved changes, write functional specifications, coordinate with developers, and perform thorough testing.
- User Acceptance Testing: Ensure that business users thoroughly test and approve changes before implementing them in production without disrupting existing functionality.
- Validate Changes: Confirm that system changes meet business requirements and that new processes work effectively.
- Document Changes: Maintain accurate documentation for system changes, including configuration, process design, business procedures, and training materials.
- Monitor Systems: Perform activities like IDoc and batch job monitoring to ensure systems and interfaces function properly.
- Collaborate and Validate: Work with the technical team to validate system upgrades, updates, and refreshes on schedule.
- Transfer Knowledge: Ensure readiness to support new solutions and functionalities through scheduled knowledge transfer activities.
- Complete Tasks: Complete assignments accurately and on time, following approved procedures. Provide accurate plans and schedule work accordingly, provide status updates, identify potential issues, and ensure task completion.
JobsAvenuePH is committed to providing exceptional customer service, fostering a collaborative work environment, and promoting ongoing learning and growth. If you have strong technical skills, excellent analytical abilities, and a passion for delivering results, we would love to hear from you
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